CXO Dialogue

Today, acute focus is on any-time, any-where banking, which is causing immense pressure on banks to introduce technology-driven process and systems. Changing the rules of the business with measures like adoption of data warehousing, customer relationship management and financial inclusion initiatives is essential to take banking to the next level of growth. Meet experts from the industry as they talk about their first-hand experience with technology exclusively on moneycontrol.com's CXO Dialogue. Muralidharan R, Chief Operating Officer, Dhanlaxmi Bank Ramesh Iyer, Managing Director Mahindra & Mahindra Financial Services Paul Abraham, Chief Operating Officer, IndusInd Bank While majority of them believe that technology just takes away the requirement of manual labour and is not a substitute for human judgment, there are a few who think the opposite.